As a company focused on customers’ needs, we want to ensure that our customers have the best outcomes and experience. We can be relied on to successfully pay claims as we should, when we should.
It’s important that you know you have placed your money and trust with a dependable company, who will protect you and your family when you need it. We are always looking to offer our customers the best service and the best value, and this includes being committed to paying claims.
In 2019, Royal London Group* paid:
- 99.7% of all claims**
- 94% of all Term Assurance claims - over €122 million
- 92% of Specified Serious Illness claims - over €168 million
Note: Exchange rate used as at 08/06/20.
* Group protection figures from Royal London UK protection business and Royal London Ireland claims paid (01 January 2019–31 December 2019).
** Figure includes Term Assurance, Whole of Life, Terminal Illness, Total Permanent Disability, Specified Serious Illness and Income Protection.