Claims Record

Looking out for you

Royal London is owned by the largest mutual life, pensions and investment company in the UK. With over 190 years’ heritage in Ireland, we’ve a long history of protecting Irish customers and we are committed to continuing to do so long into the future.

Three brown teddy bears

As a company focused on customers’ needs, we want to ensure that our customers have the best outcomes and experience. We can be relied on to successfully pay claims as we should, when we should.

It’s important that you know you have placed your money and trust with a dependable company, who will protect you and your family when you need it. We are always looking to offer our customers the best service and the best value, and this includes being committed to paying claims.

In 2018, Royal London Group* paid:

  • 99% of all claims**
  • 95% of all Term Assurance claims - over €155 million 
  • 91% of Specified Serious Illness claims - over €221 million

Note: Exchange rate used as at 29/04/19

*Group protection figures from Royal London UK protection business and Royal London Ireland claims paid (01 January 2018–31 December 2018).

**Figure includes Term Assurance, Whole of Life, Terminal Illness, Total Permanent Disability, Specified Serious Illness and Income Protection.