We are committed to investigating all of our customer complaints and so if you are not satisfied with the service provided to you we would like to hear from you. We will deal with all complaints promptly, professionally and fairly. It is only when customers take the time to tell us about these issues that we are able to put things right and also make improvements for the future.

We hope you never have to make a complaint, but if you do, this policy explains what you need to do and what you can expect from us in these circumstances.

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How should I contact you if I have a complaint?

You can inform us of a complaint in any of the following ways:

Telephone  01 429 3333 
Monday to Friday: 8am - 6pm
Telephone calls may be recorded for training and security purposes.
Email service@royallondon.ie
Post Royal London, 47-49 St. Stephen's Green, Dublin 2.
If you are a Royal Liver customer please contact us:
Telephone  1850 201 351
Monday to Friday: 8am - 6pm
Telephone calls may be recorded for training and security purposes.
Email info@royallondon.ie
Post Royal London, PO Box 12995, Dublin 2
If you are a Royal London customer living in Germany customer please contact us:
Telephone  +44 1624 681 831
Monday to Friday: 8am - 6pm
Telephone calls may be recorded for training and security purposes.
Email olab@rl360.com
Post

International House, Cooil Road, Douglas, Isle of Man, IM2 2SP, United Kingdom

What information do you need from me to help process my complaint?

To help us investigate and resolve the problem as quickly as we can, please provide the following key information when you contact us:

  • Your name, address and policy number
  • Details regarding your concern or complaint
  • What you would like us to do to put it right
  • Any relevant documents to support your complaint
  • If applicable, the name of the person who you have been dealing with