Our Claims Service
We know that claims are made during difficult times. So, our focus is to make sure we pay claims quickly and with minimum paperwork to help ease financial worries and allow customers and their families to focus on what matters most.
From the moment a customer or their family contacts us, they can be sure they’re in safe hands, with all claims being handled by our team based here in Ireland.
Strong history of claims payments
There's been a lot of change in the last few years, but one thing that hasn’t is our supportive approach to claims. We're proud of our customer-centric claims approach and strong claims track record, which is backed-up by the claims we paid in 2021.
- Last year, Royal London Group paid 99.5%* of all claims and over €760 million** in total claims payouts.
- In Ireland, we paid 99.2% of all claims, totalling over €43.4 million in claims payouts.^
We've put together a booklet which provides details of some real-life claims examples.
You can have peace of mind knowing that, if you ever need to make a claim, you can rely on the Royal London Ireland claims team to quickly handle claims with sensitivity and empathy.
We have created some short video animations designed to bring some recent, real-life claims examples to life. To watch, just click on either of the videos below.
Committed to our customers in Ireland
Based in Dublin, we're a fully owned subsidiary of The Royal London Mutual Society Limited, the largest mutual life, pensions and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes, and you can trust us to be there for you when it counts.
Note: Exchange rate used as at 19 April 2022.
* Group protection figures from Royal London UK and Ireland Protection business claims paid (1 January to 31 December 2021).
** Figure includes Term Assurance, Whole of Life, Terminal Illness, Total Permanent Disability, Specified Serious Illness and Income Protection.
^ Figures include Term Assurance, Whole of Life, Terminal Illness, Specified Serious Illness and Income Protection.