Our Claims Service

Looking out for you

When you take out life insurance, it’s important to know that you have placed your money and trust in a dependable company who will protect you and your family when it’s needed most.

We know that claims are made during difficult times. So, our focus is to make sure we pay claims quickly and with minimum paperwork to help ease financial worries and allow customers and their families to focus on what matters most.

From the moment a customer or their family contacts us, they can be sure they’re in safe hands, with all claims being handled by our team based here in Ireland.


Find out how to make a claim

Strong history of claims payments

We're proud of our customer-centric claims approach and strong claims track record, which is backed-up by the claims we paid in 2022.

  • Last year, Royal London Group paid 99.4%* of all claims and over €737 million** in total claims payouts*.

  • In Ireland, we paid 99%^ of all claims, totalling over €46 million^^ in claims payouts.

Full 2022 details


Claims examples

We've put together a booklet which provides details of some real-life claims examples. 

You can have peace of mind knowing that, if you ever need to make a claim, you can rely on the Royal London Ireland claims team to quickly handle claims with sensitivity and empathy.

Read more about these real-life claims

We have created some short video animations designed to bring some recent, real-life claims examples to life. To watch, just click on either of the videos below. 

Committed to our customers in Ireland

Based in Dublin, we're a fully owned subsidiary of The Royal London Mutual Society Limited, the largest mutual life, pensions and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes, and you can trust us to be there for you when it counts.

Find out more about us

*Group protection figures from Royal London UK and Ireland Protection business claims paid (1 January to 31 December 2022).
** Figure includes Term Assurance, Whole of Life, Terminal Illness, Total Permanent Disability, Specified Serious Illness and Income Protection.
Figure converted to euro figure from £631 million.

^Figure includes Term Assurance, Whole of Life, Terminal Illness, Specified Serious Illness and Income Protection.
^^Includes Term Assurance, Terminal Illness, Whole of Life.