You can inform us of a complaint
If you bought a Royal London, Caledonian Life, The Caledonian Life Insurance Company or GRE Life policy
|If you bought a Royal Liver policy or Irish Life policy which transferred to Royal Liver in 2002||If you have a Royal London policy and live in Germany|
01 429 3333
|1850 201 351
||+44 1624 681 831|
|By Post||Royal London, 47-49 St. Stephen's Green, Dublin 2.||Royal London, PO Box 12995, Dublin 2||
International House, Cooil Road, Douglas, Isle of Man, IM2 2SP, United Kingdom
|Office hours are Monday to Friday 8am - 6pm.|
What information do you need from me to help process my complaint?
To help us investigate and resolve the problem as quickly as we can, please provide the following key information when you contact us:
- Your name, address and, where applicable, policy number
- Details regarding your concern or complaint
- What you would like us to do to put it right
- Any relevant documents to support your complaint
Who will deal with my complaint?
Your complaint will be investigated by our Existing Business Department. A Case Number will be allocated to you for any future correspondence, and if we can’t resolve your complaint right away, we'll provide you with the name of the consultant investigating your case along with their phone number.
How long will it take for my complaint to be dealt with?
If you telephone us we may be able to resolve your complaint straight away, but if we can’t do this we will write to you to acknowledge your complaint and tell you the name and telephone number of the person who will investigate it.
Our aim is to reply to you with the results of our investigations as soon as possible, but very occasionally our investigations can be more time consuming than we expect, but we will keep you updated on the progress we are making whilst we continue to investigate your complaint.
What can I do if I am not satisfied with your response?
If your complaint is not dealt with to your satisfaction, you may refer your complaint to the Financial Services and Pensions Ombudsman.
The Financial Services and Pensions Ombudsman service (FSPO) is an independent, impartial, fair and free service that helps resolve complaints with pensions providers and regulated financial services providers.
Financial Services and Pensions Ombudsman
The Financial Services and Pensions Ombudsman can be contacted as follows:
|Telephone||01 567 7000|
|Post||Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place, Dublin 2|
If you need information and guidance concerning your pension arrangements contact The Pensions Authority
The Pensions Authority can be contacted as follows:
|Telephone||01 613 1900|
|Post||The Pensions Authority, Verschoyle House, 28-30 Lower Mount Street, Dublin 2|