What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or your mobile device when you visit our website.
Cookies are useful because they help us to enable you to have a better website experience. They allow us to recognise your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. Cookies do not identify you as an individual, just the device you are using. You can find out more about cookies at www.allaboutcookies.org.
Cookies do lots of different jobs on this website, such as letting you navigate between pages efficiently, remembering your preferences, letting us analyse how well our website is performing, and improving your experience.
What information do they collect?
Cookies collect information about your browser and browsing session, such as:
- technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
- information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
First and third party cookies
First-party cookies are cookies that belong to us; third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for us, for example to help us understand how our service is being used.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.
How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer's website.
What types of cookies do we use?
|Cookie Name||Cookie Purpose||More Information (session or persistent)|
|RlieSecure||The cookie name is “RLieSecure” and it is used by web servers to check whether or not you are logged in so we can serve you with private information related to your authentication.||
This cookie is only stored for a session.
|__cfduid||The __cfduid cookie is used to identify a user and apply the appropriate security settings.||
Third Party. Persistent.
Please see Cloudfare for more details.
|rlNetSesId||This is a cookie used to track activity when in transactional sites and is imperative for functionality. There could be one or more of these cookies in place.||
|Cookie Name||Purpose||More information|
These cookies are used to collect information about how visitors use our website. The cookies collect information; including the number of visitors to the website, where visitors have come to the website from and the pages they visit.
First party. Third Party. Persistent.
Used to distinguish users.
First party. Persistent.
_gat_UA-49117704-3 (Google Analytics Universal Analytic)
This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to.
Third party. Persistent, 24 hours.
|Cookie Name||Purpose||More information|
|RLVisitId||Tracks an individual’s visit as part of the web tracking. We use it to analyse users’ visits across the Royal London to inform the design of the site and to help us tailor the website and digital communications to improve the users’ experience.||First party. Session.|