Cookie Policy

Our cookie policy

While we're partial to a cuppa and a biscuit here at Royal London, this page isn't about those cookies; instead, this policy explains what HTTP cookies are, why we use them, and how you can manage their use.

Last modified: 30/09/2020

Cookie preferences

You can change your cookie preferences at any time.

Update your cookie preferences about Cookie preferences

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or your mobile device when you visit our website.

Cookies are useful because they help us to enable you to have a better website experience. They allow us to recognise your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. Cookies do not identify you as an individual, just the device you are using. You can find out more about cookies at www.allaboutcookies.org.

Why do we use cookies?

Cookies do lots of different jobs on this website, such as letting you navigate between pages efficiently, remembering your preferences, letting us analyse how well our website is performing, and improving your experience. 

What information do they collect?

Cookies collect information about your browser and browsing session, such as:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

First and third party cookies

First-party cookies are cookies that belong to us; third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for us, for example to help us understand how our service is being used.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

What types of cookies do we use?

We want you to understand the different types of cookies that we use on our website. Some of these cookies are essential to the operation of our website. Others are not essential, but help to improve our website by collecting user information, or try and improve your experience of our website by remembering your choices. If you have opted out of the use of cookies, we only store one permanent 'functionality’ cookie which tells us that you wish to opt out of use of any other cookies. The type of cookies used on this website can be placed into 1 of 3 categories:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and help ensure the content of the pages you request load quickly. Without these cookies, services that you have asked for cannot be provided. We want you to understand these essential cookies, and why we use them, but your consent is not required for us to use them on our website as we use these cookies only to provide you with services that you have requested.

We use the following strictly necessary cookies:

Name Description Type Duration
OptanonAlertBoxClosed This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. 1st Party 1 year
rlNetSesId This is a cookie used to track activity when in transactional sites and is imperative for functionality. There could be one or more of these cookies in place. 1st Party Session
_dc_gtm_UA-xxxxxxxx This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account. 1st Party a few seconds
OptanonConsent This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. 1st Party 1 year
RlID This cookie is placed on a machine to record aspects such as acceptance of cookie policy to provide us with an audit trail. 1st Party a few seconds
ARRAffinity This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. 1st Party Session

 

Analytical/performance cookies

These are cookies that collect information about how visitors use our website which allow us to recognise and count the number of visitors and to see where our visitors have come from and how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. This site uses Google Analytics Demographics and Interest Reporting, which is based on Google Display Advertising. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/u/0/ads/authenticated.

We use the data provided by this service (such as age, gender and interests) to better understand our website audience and tune our communications appropriately. We use the following analytical / performance cookies:

Name Description Type Duration
_ga This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. Please see Google's privacy policy for more details. 1st Party 2 years
_gid This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. 1st Party 1 day
_gat_UA-nnnnnnn-nn This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. 1st Party a few seconds
_gclxxxx Google conversion tracking cookie 1st Party 90 days

Functionality cookies

These are cookies that are used to recognise you when you return to our website and enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). The aim of these cookies is to provide you with a more personal experience so that you do not have to reset your preferences each time you visit our website.

We use the following functionality cookies:

Name Description Type Duration
vuid This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing. Please see Vimeo’s Privacy Policy for more details. 3rd Party 2 years

Changes to this cookie policy

We may modify this cookie policy from time to time. When we post changes to this cookie policy, we will revise the 'last modified' date at the top of this page. We encourage you to periodically review this cookie policy to be informed of how Royal London uses cookies.

Further information

If you have any queries relating to this cookie policy please contact our Compliance Manager at Royal London, 47-49 St. Stephen's Green, Dublin 2, or at service@royallondon.ie