Cookie Policy

Our cookie policy

While we're partial to a cuppa and a biscuit here at Royal London, this page isn't about those cookies; instead, this policy explains what HTTP cookies are, why we use them, and how you can manage their use.

Last modified: 16/02/2019

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or your mobile device when you visit our website.

Cookies are useful because they help us to enable you to have a better website experience. They allow us to recognise your device (e.g. your laptop or mobile device) so that we can tailor your experience of our website. Cookies do not identify you as an individual, just the device you are using. You can find out more about cookies at www.allaboutcookies.org.

Why do we use cookies?

Cookies do lots of different jobs on this website, such as letting you navigate between pages efficiently, remembering your preferences, letting us analyse how well our website is performing, and improving your experience. 

What information do they collect?

Cookies collect information about your browser and browsing session, such as:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

First and third party cookies

First-party cookies are cookies that belong to us; third-party cookies are cookies that another party places on your device through our Service. Third-party cookies may be placed on your device by someone providing a service for us, for example to help us understand how our service is being used.

How long will cookies stay on my device?

The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your computer or mobile device until they expire or are deleted.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on popular browsers:

To find information relating to other browsers, visit the browser developer's website.

What types of cookies do we use?

We want you to understand the different types of cookies that we use on our website. Some of these cookies are essential to the operation of our website. Others are not essential, but help to improve our website by collecting user information, or try and improve your experience of our website by remembering your choices. If you have opted out of the use of cookies, we only store one permanent 'functionality’ cookie which tells us that you wish to opt out of use of any other cookies. The type of cookies used on this website can be placed into 1 of 3 categories:

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website and help ensure the content of the pages you request load quickly. Without these cookies, services that you have asked for cannot be provided. We want you to understand these essential cookies, and why we use them, but your consent is not required for us to use them on our website as we use these cookies only to provide you with services that you have requested.

We use the following strictly necessary cookies:

Cookie Name Cookie Purpose More Information (session or persistent)
RlieSecure The cookie name is “RLieSecure” and it is used by web servers to check whether or not you are logged in so we can serve you with private information related to your authentication.  

First Party.

This cookie is only stored for a session.

__cfduid The __cfduid cookie is used to identify a user and apply the appropriate security settings.

Third Party. Persistent.

Please see Cloudfare for more details.

rlNetSesId This is a cookie used to track activity when in transactional sites and is imperative for functionality. There could be one or more of these cookies in place.

First party.

Session.

Analytical/performance cookies

These are cookies that collect information about how visitors use our website which allow us to recognise and count the number of visitors and to see where our visitors have come from and how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. This site uses Google Analytics Demographics and Interest Reporting, which is based on Google Display Advertising. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings form at https://www.google.com/settings/u/0/ads/authenticated.

We use the data provided by this service (such as age, gender and interests) to better understand our website audience and tune our communications appropriately. We use the following analytical / performance cookies:

Cookie Name Purpose More information

Google Analytics

_ga

_dc_gtm_UA-49117704-3

_gali

These cookies are used to collect information about how visitors use our website. The cookies collect information; including the number of visitors to the website, where visitors have come to the website from and the pages they visit.

Google's privacy policy

First party. Third Party. Persistent.

_gid

Used to distinguish users.

First party. Persistent.

_gat_UA-49117704-3 (Google Analytics Universal Analytic)

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. 

Third party. Persistent, 24 hours.

Functionality cookies

These are cookies that are used to recognise you when you return to our website and enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). The aim of these cookies is to provide you with a more personal experience so that you do not have to reset your preferences each time you visit our website.

We use the following functionality cookies:

Cookie Name Purpose More information
RlID This cookie is placed on a machine to record aspects such as acceptance of cookie policy to provide us with an audit trail. First party. Persistent.
RlId This cookie is placed on a machine to record aspects such as acceptance of cookie policy to provide us with an audit trail. First party. Persistent.
RLVisitId Tracks an individual’s visit as part of the web tracking.  We use it to analyse users’ visits across the Royal London to inform the design of the site and to help us tailor the website and digital communications to improve the users’ experience.   First party. Session.

Changes to this cookie policy

We may modify this cookie policy from time to time. When we post changes to this cookie policy, we will revise the 'last modified' date at the top of this page. We encourage you to periodically review this cookie policy to be informed of how Royal London uses cookies.

Further information

If you have any queries relating to this cookie policy please contact our Compliance Manager at Royal London, 47-49 St. Stephen's Green, Dublin 2, or at service@royallondon.ie