Our Claims Service
98%^
of protection claims paid in 2024.
Over €57 million
was paid to customers and their families in Ireland^.
€876 million*
was paid by Royal London Group in 2024.
We know that claims are made during difficult times. So, our focus is to make sure we pay claims quickly and with minimum paperwork to help ease financial worries and allow customers and their families to focus on what matters most.
From the moment a customer or their family contacts us, they can be sure they’re in safe hands, with all claims being handled by our team based here in Ireland.
Claims examples
We have created some short video animations designed to bring some recent, real-life claims examples to life. To watch, just click on either of the videos below.
You can have peace of mind knowing that, if you ever need to make a claim, you can rely on the Royal London Ireland claims team to quickly handle claims with sensitivity and empathy.
Committed to our customers in Ireland
Based in Dublin, we're a fully owned subsidiary of The Royal London Mutual Society Limited, the largest mutual life, pensions and investment company in the UK. We are authorised by the Central Bank of Ireland and provide protection products through Financial Brokers across Ireland. Our excellent customer service and mutual mindset means we take a longer-term view and focus on providing best customer outcomes, and you can trust us to be there for you when it counts.
^This percentage figure of total protection claims paid comprises of the following Royal London Ireland products – Term Assurance, Whole of Life, Specified Serious Illness, Income Protection and Multi-Claim Protection Cover.
* Group protection claims paid figure is from 01 January to 31 December 2024. This includes Term Assurance, Whole of Life, Total Permanent Disability, Specifed Serious Illness and Income Protection. Figure shown was converted from £751 million on 23 June 2025