Coronavirus (Covid-19) update

The health and safety of our colleagues, brokers and customers remains our top priority and we are following all safety advice and guidelines from the Government.

In March 2020, we implemented our contingency plans which allow us to protect our service delivery and ensure staff safety. Since Friday 13 March 2020, all colleagues, where possible, have worked from home.

Our people can work remotely, and our systems are enabled to facilitate this. Our move to remote working has not impacted our core business operations and we continue to be contactable as normal through phone and email.

We will continue to follow updates and guidance from Government and health officials. This is clearly an unprecedented situation and we will do whatever we can to support our customers during these challenging times.

We would like to reassure you that our customers’ life cover will not be impacted by Covid-19. In the unfortunate circumstance that a customer contracts Covid-19 and dies, our life policies would pay out in line with our usual claims philosophy.

A guide to managing your money during difficult times

We've created a handy guide so you can easily find information about managing your finances during the current crisis. Covering the available Covid-19 government benefits, tax relief for remote workers, the impact of the crisis on loans and debts, support Royal London is offering and more; this guide is a useful resource for anyone who wants to take a proactive approach to their finances during these uncertain times.

Get the guide