Coronavirus (Covid-19) update
Royal London is closely monitoring developments of the Coronavirus.
The health and safety of our colleagues, brokers and customers is our top priority and we are following all safety advice and guidelines from the Government and the HSE.
We are implementing our contingency plans which allow us to protect our service delivery and ensure staff safety. From Friday 13 March, all staff, where possible, will work from home.
Our staff can work remotely, and our systems are enabled to facilitate this. Our move to remote working will not impact our core business operations and we will continue to be contactable as normal through phone and email.
We will continue to follow updates and guidance from Government and health officials. This is clearly an unprecedented situation and we will do whatever we can to support our customers during these challenging times.
We would like to reassure you that our customers’ life cover will not be impacted by COVID-19. In the unfortunate circumstance that a customer contracts COVID-19 and dies, our life policies would pay out in line with our usual claims philosophy.